Shipping policy

Thank you for shopping with Yousha Elia. We aim to deliver your order quickly, securely, and transparently. Please review the details below to understand how your order will be processed and shipped.

Shipping Locations

We currently ship to:

  • United Kingdom
  • Europe
  • United States

If your location is not listed, please contact us before placing an order to confirm availability.

Shipping Carriers

We work with trusted courier partners to ensure reliable delivery:

  • United Kingdom: Royal Mail, Yodel, DHL, Evri, or any local courier
  • Netherlands: PostNL, DHL, or any local courier
  • Germany: DHL, Hermes, or any local courier
  • Other destinations: DHL or local courier partners depending on the region

Order Processing

Standard Products

  • Orders are typically prepared and dispatched within 1–2 business days (Monday to Friday).
  • Orders placed after 6 PM, on weekends, or public holidays will be processed on the next working day.

Custom Branding Products

  • Custom branding products are manufactured and processed within 1.5–2.5 months before dispatch.

Delivery Timeframes

Standard Products

  • Most standard product orders are delivered within 3–7 business days from the date the order is placed.

Custom Branding Products

  • Custom branding orders require 1.5–2.5 months for production and processing.
  • Once dispatched, delivery typically takes 3–7 business days, depending on the destination.

Delivery times may vary due to courier performance, customs processing, weather conditions, peak periods, or other factors beyond our control.

Please note that all delivery times are estimates and cannot be guaranteed.

Shipping Costs

  • Free standard shipping on orders over €75 (or equivalent).
  • Orders below this amount will have shipping fees calculated at checkout based on destination and package weight.

International Shipping

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
  • These charges are determined by the destination country's customs authority.
  • We are not responsible for delays caused by customs clearance procedures or local regulations.

Order Tracking

Once your order has been dispatched, you will receive a tracking number to monitor your shipment.

Delayed or Lost Deliveries

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control.

If your order has not arrived within the estimated timeframe, please contact us with your order details:

Incorrect Shipping Information

Please ensure your shipping details are complete and accurate at checkout.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Customer Support

If you have any questions about shipping or your order, our team is here to help:

Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK time)